At the core of Grasshopper’s values is the desire to provide an outstanding service for our clients and business partners. Our aim is to be at the forefront of best practice, and we will adhere to the code of conduct outlined by the governing bodies of the CIPR and the PRCA. Our PRCA Communications Management System (CMS) Accreditation and its associated requirements informs our quality processes and commitment to continual improvement.

Leadership

• Our processes flow from our core vision and values as well as best practice guidelines.
• Our processes are driven by Senior Management and flows from the Grasshopper Business Plan which sets our company objectives and identifies the resources needed to achieve these objectives.

Evaluation

• Our processes affect the day-to-day operations of our business as it acts as a tool to measure and ensure that we are meeting our aim to provide consistent and outstanding service.
• We discuss our lessons learnt each month as a team so we can learn when something goes wrong.
• We strive for continuous improvement by regularly reviewing our processes and exploring opportunities to improve.
• We regularly review the opportunities to ensure our processes aid us in future growth and success.
• We regularly identify the risks our business faces and assess ways of mitigating these risks.
• We regularly review our consultants and suppliers to ensure a quality service, and take action if required.

Communication

• We communicate in a simple manner to enable all to be engaged and
  involved.
• Our processes are at the heart of our business, and all employees are familiar with our systems and policies through our Ways of Working.